Susan Kirby – Citywide Commercial


What influenced you to open Citywide Commercial?

I have been in the cleaning sector for a number of years now. My company Twice as Tidy ltd is going from strength to strength dealing mainly with domestic house cleans.  However I saw a potential gap within the commercial cleaning sector whereby nobody seemed to do it all !  I jumped on this idea and Citywide was born. We are able to offer not only office cleans but also we’re also a maintenance company so anything from putting flat pack furniture together to complete garden makeovers stands us in good stead to keep growing.

 What is new in the pipeline?

Well we manage a few office blocks in and around the Cardiff area and including the office block we work in.  However Air bnbs are very popular in the Cardiff and surrounding areas.  We look after as few of these already but becoming actual hosts is where we would like to be.  This would enable us to become the first port of contact when people book online, so literally letting the owner sit back and relax with the knowledge that everything is taken care of including any maintenance or cleans.

What other businesses do you look after?

Our customers are extremely loyal.  I believe customer satisfaction is paramount it’s definitely a case that they are always right and we will do our utmost to keep them happy at all times.  Because of this rapport and I hasten to add our extremely competitive prices we have, a number of golf clubs, pubs, and offices that won’t use anyone else.

You seem really busy, how do you unwind?

I’m fortunate enough to have an apartment in Kew, West London.  I go there most weekends, a walk along the Thames in the sunshine is very therapeutic.  I have a teenage daughter who as I’m surer your aware takes up a lot of time.  Socialising with friends, going to the theatre, cinema or just simply staying home with a good book are all my ideas of simple bliss before the week ahead starts again.


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